Listar por autor "Silva Rueda, Jorge Alberto"
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Propuesta metodológica para la identificación del valor agregado como input de Lean Services en instituciones de educación superior
Voelkl Peñaloza, Joseph Robert; Silva Rueda, Jorge Alberto; Solano Vanegas, Clara Mabel; Fiorillo Obando, Giovanna Rosa (Universidad de Lima, 2014)Acceso abiertoCompanies use Lean Thinking philosophy to eliminate wastes. Furthermore, CRM is a business strategy to improve the relationship with customers; although its potential has not been developed completely. From this perspective ...